Return and Warranty Policy - All unchalked cues and unused products qualify for a full refund or replacement. Before chalking your cue, please inspect and roll your cue for warping. Warping once a cue has been chalked is not considered a defect. Damaged or defective items are covered under the manufacture's warranty and vary from company to company. Parts and workmanship warranties are usually covered up to one year. If you have any questions concerning a return please email us or call us at 888-881-0680. Our email address is info@suncoastbilliards.com.